An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
Benj Edwards, Ars Technica
created: April 19, 2025, 3:47 p.m. | updated: April 23, 2025, 1 p.m.
When an AI model for code-editing company Cursor hallucinated a new rule, users revolted.
1 month, 3 weeks ago: WIRED