The Commission for Complaints for Telecom-Television Services (CCTS) has released its review for the 2024-2025 mid-year reporting period. The commission accepted 11,909 complaints across all services (wireless, internet, TV and phone) in Canada, which is up 12 per cent from last year's mid-year complaints. This was Shaw's first appearance in the top five Participating Service Providers (PSPs) in this report. This year is also the first time Telus has received the highest number of complaints in a CCTS reporting cycle. The number of issues related to wireless services rose by 12 per cent compared to last year's mid-year report.