Agents are AI programs that can act mostly independently, allowing companies to automate tasks such as answering customer questions or paying invoices. The tech industry’s most ambitious plans involve multi-agent systems, with dozens of agents someday teaming up to replace entire workforces. Tech market researcher Gartner estimates that agentic AI will resolve 80 percent of common customer service queries by 2029. Fiverr, a service where businesses can book freelance coders, reports that searches for “ai agent” have surged 18,347 percent in recent months. Assigning blame when agents from different companies miscommunicate within a single, large system could become contentious, he believes.