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Building customer-centric convenience

MIT Technology Review Insights

created: May 27, 2025, 2 p.m. | updated: May 30, 2025, 12:20 p.m.

What that has led to is 20% reduction in the operating costs for these mom-and-pop store operators. So now, the mom-and-pop store operators are going to be able to delight their guests, keeping their customers loyal. I will first start with how did we enable these mom-and-pop store operators to delight their guests? And say my wife likes to go to a convenience store to quickly pick up a salad and a diet soda. What we also applied is, now these mom-and-pop store operators, depending on the changing seasons or the changing landscape, could create their own offers and they could be instantly available to their customers.

4 weeks, 2 days ago: MIT Technology Review