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Your AI Assistant is Now a Salesperson — Why Conversational Commerce is the Future of Shopping

Boris Dzhingarov

created: May 29, 2025, 4:30 p.m. | updated: May 30, 2025, 4:59 p.m.

Conversational commerce is taking over and defining the entire commerce world — powered by voice assistants, chatbots and AI-driven messaging platforms — and making shopping more intuitive, personalized, frictionless… shaping a world of conscious consumers that are beginning to expect even more. The question is no longer if brands should integrate conversational commerce, but how to do it effectively. Amazon's Alexa alone has facilitated billions in voice commerce, while WhatsApp and Facebook Messenger enable checkout directly within chat. Continuous conversation is key to staying ahead in the rapidly evolving landscape of conversational commerce, and customers are much more likely to proceed if they realize they don't have to start from zero. Related: How Conversational AI Bridges the Gap for Retail CustomersFinal thoughtsConversational commerce isn't just a trend — it's the future of customer engagement.

1 week, 2 days ago: Entrepreneur