Amazon CEO Andy Jassy says that the e-commerce giant is already using AI to improve internal operations. Amazon CEO Andy Jassy said on Tuesday that he expects Amazon's corporate workforce to decrease in number in the coming years as AI takes over tasks. Amazon is applying AI to improve its internal operations. The company is utilizing AI agents in its warehouses to improve delivery speed and has infused its customer service chatbot with AI capabilities, Jassy wrote. "We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs," Jassy wrote in the memo.