Back in 2020, my colleague Scott Gilbertson tried the Joybird Eliot sofa. Ever since, the Joybird Eliot has been the only pick in the “Avoid” section of our couches buying guide. When Joybird reached out explaining that it had revamped the Eliot (and its customer service—more on that later), I was skeptical about trying it. From Swatch to FinishPhotograph: Louryn StrampeEvery Joybird Eliot couch is a custom, made-to-order affair. I opted to try the Sleeper Sofa, since I've been on the hunt for a good couch with a built-in bed for our buying guide.