What happens when you spend four decades studying how people interact with their workplace, leaders and each other? Dr. Jim Harter is the Chief Scientist for Gallup's Workplace Management and Well-Being practices. For almost 40 years, Jim has been studying the way we interact with our workplace, with our leaders and with each other. Harter: I think for right now, 20% of people strongly agree that they trust the leadership of their organization. And I think leaders can close those blind spots by leveraging the strengths of other people and knowing when to slow down, when to speed up in terms of making decisions.