Don't let politeness undermine your authority — here's how I rebuilt my client relationshipsOpinions expressed by Entrepreneur contributors are their own. Why we stay quiet (and how to stop)Most of us were raised on: "If you don't have something nice to say, don't say anything at all." Building a culture where truth isn't tabooThis isn't just about client service — it's about internal culture. Before the next call, I told my team: "Watch how we address this — head-on, respectfully, without compromising our values." Join us at Level Up, a conference for ambitious business leaders to unlock new growth opportunities.