And text-to-speech tools powered by AI can bypass voice authentication systems with ease. “Technology is both catalyzing and transformative,” says John Pitts, head of industry relations and digital trust at Plaid. “Catalyzing in that it has accelerated and made more intense longstanding types of fraud. They can then use AI tools to carry out tens of thousands, if not millions, of simultaneous digital conversations. AI tools that may have been used were limited to secondary production processes that passed thorough human review.