They saw specialists, got MRIs, but no one could give them a solution to fix it, until they described the problem to ChatGPT. After 17 doctor visits over three years and still not receiving a diagnosis, she gave all of his medical documents, scans, and notes to ChatGPT. “He had surgery six weeks from when I used ChatGPT, and he is a new kid now,” she told a New England Journal of Medicine podcast in November 2024. Consumer-friendly AI tools are changing how people seek medical advice, both on symptoms and diagnoses. “She’s like, ‘I already asked ChatGPT,’” Rodman says, and it gave her the right answer regarding her condition, a blood disorder.