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No More 'Press 1 for Service' — Here's How to Bring Phone Systems into the Age of Personalization

Brandon Robinson

created: July 14, 2025, 3:30 p.m. | updated: July 15, 2025, 2:35 p.m.

AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business success. Phone systems remain a significant touchpoint between businesses and customers, but have yet to evolve to meet the demands of the personalization era. This potential is already being realized through AI phone agents, which are turning this vision into reality. Related: Stop Losing $500+ a Month — The Mistake Starts With a Missed CallMore than personalization: Elevating customer serviceAI phone agents do more than personalize interactions; they redefine what phone systems can achieve. Related: 2 Major Career Companies Are Laying Off 1,300 Employees: 'AI Is Changing the World'Integrating AI agents into your workflowAdopting AI phone agents doesn't have to be a full-scale transformation.

3 months, 3 weeks ago: Entrepreneur