Snooping around online, I found that the recommended way to get a ride was the use of an app called Bolt, a European clone of Uber. I arrived in Lyon recently and figured, hey, this is Europe, why not try the European app again, and used Bolt. Naturally, the driver didn’t cancel the other guy’s Bolt ride (at least as far as I observed from the back seat), which would’ve left the user to eat the €7 fee. I go back into the Bolt app and open a support conversation. This option is purposely hidden deep inside submenus of submenus of submenus, so it took me five minutes to find it.