When Air Canada returned her missing suitcase, Linda Royle was shocked to find missing items, but also items she didn't pack, like two toiletry bags and a ticket scanning device. WATCH | Linda Royle describes her frustration: Air Canada returned her missing suitcase, but this N.L. Royle says she was asked by an Air Canada representative to check her carry-on suitcase for her flight from Toronto to Newfoundland in March. She was then able to get Air Canada to return her carry-on suitcase. Going forward, said she feels like she has no choice but to fly with Air Canada again because of the lack of airline options.