Airbnb CEO Brian Chesky stated in an earnings call that the company is applying AI to reduce customer service interactions by 15%. CEO Brian Chesky predicted that Airbnb would become "an AI-first application" over the next few years in an earnings call following the report. Airbnb, on the other hand, has started with what Chesky called "the hardest problem," which is the task of customer service AI helping with travel plans. To tackle customer service, Chesky said Airbnb created a custom AI agent based on tens of thousands of conversations. Airbnb CEO Brian Chesky.