The Federal Emergency Management Agency (FEMA) will now require disaster survivors to register for federal aid using an email address—a departure from previous policy where email addresses were optional. Two FEMA workers providing assistance to survivors of disasters in Missouri and Tennessee told WIRED that the new policy has already caused issues. The colleague, the worker told WIRED, wrote down instructions for the person to sign up for a Hotmail email address. The internal FEMA document seen by WIRED has an FAQ section; the second question listed asks what to do if an applicant doesn’t have an email address. “Most Americans already have at least one email address, but setting up a new email address is quick and easy,” the document states.