Support EngineerSan Francisco - In PersonAbout RetailReadyWe’re RetailReady (YC W24), an AI-powered supply chain compliance engine shaking up an antiquated (and yes, unsexy) industry. The RoleWe’re hiring a Support Engineer to be the first line of defense when issues arise. You’ll troubleshoot customer questions, diagnose technical issues, and flag deeper bugs for our on-call engineering team, keeping operations smooth across our growing customer base. You’ll also help us scale smarter by documenting common issues and writing internal + customer-facing help articles to train our AI support model. This is an in-person role in San Francisco with early hours (5 a.m. – 2 p.m.) to support our East Coast customers in real time.