Another consumer survey, published in the fall, found that just over half of car buyers wanted to physically sign paper copies of important documents. This past summer, Hertz launched a fully online car buying platform, letting customers get prequalified for loans, evaluate trade-ins, choose warranties, and eventually arrange pickups on the internet. One described a “seamless” transition between researching and selecting a car online, then going into the dealership to finalize the deal. In the fall, Ford joined Hyundai in allowing car buyers in select US cities to buy certified pre-owned vehicles on Amazon’s giant online sales platform. We’ve got to go to 100 percent online,” he said at a 2022 event, referring to EV sales strategies specifically.